Interpersonal Communication (226M)

Overview:Topics in this manual include conversing with ease, negotiating, handling criticism, coaching someone to improve performance and expressing dissatisfaction effectively.

Project Speeches:
(Content garnered from member manuals and other Toastmaster clubs and may not be complete)

1) Conversing with Ease: Identify techniques to use in conversing with strangers. Recognize different levels of conversation. Initiate a conversation with a stranger. Use open-ended questions to solicit information for further conversation.
Time: 10-14 minutes.

2) The Successful Negotiator: Employ with/win negotiating strategies to achieve your goals. Enjoy the benefits of win/win negotiating.
Time:10-14 minutes.

3) Diffusing Verbal Criticism: Respond non-defensively to verbal criticisms. Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
Time: 10-14 minutes.

4) The Coach: Determine reasons for someone's substandard performance. Coach the person to improve performance.
Time: 10-14 minutes.

5) Asserting Yourself Effectively: Enjoy the mental and physical benefits of being assertive. Employ the four-step method for addressing a problem and asking for help. Overcome resistance to your requests.
Time: 10-14 minutes.

 

Manual can be ordered through the Toastmasters International Shop